Is AI really handling 40% of your MSP’s workload? I just saw an article mentioning Atera’s claim that AI can handle “up to 40%” of workload autonomously. Curious if that lines up with what others are seeing.
Some vendor-published customer examples look more modest: Accellis reports 10% zero-touch resolution, while Pavelcomm reports 15% of tickets automated. They measure different things, though—and “workload” could mean tickets, tasks, or hours.
In your MSP, is AI completing work on its own, or mostly helping your technicians move faster?
Would love to hear one example of what you’ve handed over to AI and how much your team still needs to step in. Does 40% feel realistic?